Making Policy Public 

A poster-guide that illustrates practical steps you can take to tackle common utility problems

Consumer rights and programs are especially important for low-income people across New York State. But consumers are often unaware of the rights they have to keep their essential electric and gas service. Shine A Light On Your Utility Rights is the first guide to illustrate utility consumers’ rights in New York State. Simple text and visuals spell out practical steps you can take to tackle common utility problems, file complaints, and access resources that can help them pay their bills.

Collaborators
Center for Urban Pedagogy
Public Utility Law Project

Press
Queens residents turn the heat up on utilities